Do you accept insurance?

We are considered an out-of-network provider, which means we do not work directly with insurance companies or bill them on your behalf. We understand that navigating insurance can feel overwhelming, and we want you to know you're not alone in the process. While payment is due at the time of service, many of our clients are able to receive partial reimbursement through their out-of-network benefits. We're here to support you with the documentation and guidance you need to explore those options.

What does “out-of-network provider” mean?

An out-of-network provider is a healthcare professional who does not have a contract with your insurance company. This means that while we are not in-network with your plan, you may still be eligible to receive reimbursement for a portion of the cost through your out-of-network benefits.

Can I still use my insurance for reimbursement?

Yes! If your insurance plan offers out-of-network benefits, you may be able to get reimbursed for part of the cost of your sessions. We can help with that process by providing a superbill.

What is a superbill?

A superbill is a detailed receipt that includes all the information your insurance company needs to process a claim for reimbursement. This includes:

• Dates of service

• Type of service provided

• Diagnosis and procedure codes

• Payment information

You submit the superbill directly to your insurance provider, and they may reimburse you for part of the cost depending on your out-of-network coverage.

How do I submit a superbill?

Each insurance company has a slightly different process. Typically, you’ll log into your insurance portal, find the section for “out-of-network claims,” and upload the superbill we provide. If you need help, we’re happy to guide you through the process.

What is an out-of-network waiver?

In some cases, you may be able to request an out-of-network waiver from your insurance company. This is a formal request asking them to treat your sessions with us as if they were in-network. Waivers are often granted when:

• There are no appropriate in-network providers available

• You require specialized care not offered in-network

• You are in crisis or have continuity of care needs

If you’d like to pursue a waiver, we can support you by writing a letter of medical necessity or providing documentation that strengthens your case.

Will I definitely get reimbursed or receive a waiver?

Reimbursement and waivers are not guaranteed and depend on your individual plan and insurance company’s policies. However, we are committed to supporting you with all necessary documentation to give you the best chance of approval.

Need help with insurance paperwork?

We’re here to help. While we don’t interact directly with insurance companies, we can walk you through how to request benefits, submit claims, or apply for waivers.